Service

Au is committed to providing you with the most personalized service in the industry. Working with Au is like adding a casting professional to your in-house team. Our experienced management team will work directly with you on each and every project. We’ll assist you in determining the alloys and casting methods that will create the highest quality products. Our professionals will take the time to understand all of your requirements and generate the most cost-effective methods to meet your needs. Whether we’re handling the entire project or just part of the process, Au will work with you to determine the best production techniques for the job.

The Au Difference

No In-House Lines of Jewelry
We do not and will not compete with our customers. Our clients are our partners and our focus is their success. We are not distracted or influenced by an in-house line of our own. We devote 100% of our attention to you and your products.

Complete Confidentiality and Security
Au values the confidentiality of its clients, their products, and all intellectual property. Each of our employees has signed a non-compete, non-disclosure agreement and you can rest assured that your molds and designs are 100% protected. Au welcomes confidentiality agreements from our customers and our client list is never disclosed without permission. In addition, all molds are physically secured in Au’s fireproof, bank-quality vault.

No Commissioned Sales Representatives
When you work with Au, you’ll never have a sales rep hounding you about increasing your order or buying products and services that you just don’t need. You’ll deal directly with the management team whose only concern is responding to your needs. At Au, we’re committed to building lasting, long-term relationships with our customers.

Next Day Turnaround
Au understands that you often encounter situations where speed is of the essence. If you have a limited quantity of a particular item, Au has the quickest turnaround time in the industry. If we receive the job before 3:00 p.m. (M-Th), we’ll deliver by 3:00 p.m. the following day. Get us the job by Friday, we’ll have it out the door on Monday.

Respect and Experience; The Management Team
Linus Drogs, owner and President of Au, is a nationally respected casting professional with over twenty years of experience in the field. He is available to consult with you personally and ensure that you are satisfied with our work. Your partners on the Au management team also include:

Gary Marchant, Director, Casting and Mold Making
Justin Johnson, Director, CAD/CAM
Thelma Kester, Director, Order Management