Return Policy

We strive to provide the highest service and quality in producing your castings. Unfortunately, there are times when castings are returned due to an error in our casting or with your ordering.

To process returns quickly and accurately, the following guidelines must be observed:

  • Returns must be made within 60 days of the invoice date.
  • All returns must be accompanied by a copy of the original invoice.
  • The reason for the return must be indicated on the invoice copy. In addition, please indicate if the merchandise is to be recast.
  • If there has been a casting error, Au will provide a full credit for the invoice amount.
  • If there has been an ordering error by the customer, Au will provide a credit for material only. In the event of a finishing loss, metal credit will issued for the actual weight of metal returned, not the weight originally invoiced. Contaminated materials will be eligible for scrap metal credit only.
  • In the event that the invoice on which the returned goods are billed is unpaid and past due, there will be a 20% restocking fee charged on the material returned.

Thank you for following these guidelines.